Refunds & Cancellations

1. Overview

Computer Cafe 82 provides digital and facilitation services (online forms, document services, downloads, wallet top-ups, etc.). This policy explains when refunds or cancellations may be applicable.

2. Service Cancellations

• You may request cancellation before processing has started by contacting us on WhatsApp or email.
• Once a service is submitted, processed, downloaded, or delivered, cancellation may not be possible.
• Government/third-party portal submissions and appointments may not be cancellable after submission.

3. Refund Eligibility

• Duplicate or failed payments: If your payment is deducted but not processed, we will verify with Cashfree and issue a refund/credit as applicable.
• Service not delivered: If we cannot deliver a paid service due to our error, a refund/credit may be issued after review.
• Digital services already delivered: Payments for completed/delivered digital services are generally non-refundable.
• Third-party charges: Charges paid to third-party/government portals are non-refundable by us once submitted.

4. Wallet Top-ups

• Wallet top-ups via Cashfree are credited after successful payment confirmation.
• If amount is deducted but not credited, it will be verified and credited or refunded as per gateway/bank timelines.
• Wallet balance once credited and used is generally non-refundable except verified billing errors/duplicate charges.

5. Refund Timeline

Approved refunds are initiated within 5–7 business days. Credit/refund to your account typically takes 5–10 business days depending on your bank/card issuer/Cashfree.

6. Request Refund/Cancellation

Contact us with name, phone, service/order/payment ID, date and reason: